Return and Exchange Policy

Chicmeto Return and Exchange Policy

Thank you for choosing Chicmeto! We are committed to providing you with high-quality fashion jewelry and ensuring a pleasant shopping experience for every customer. If you are not satisfied with the products you receive, please follow our return and exchange policy for assistance.

Return Request Period:

You may request a return within 7 days of receiving the product.

Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to an error by Chicmeto (such as a wrong or damaged product).

Return Conditions:

  • Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 7 days, and we will offer the following solutions:
    • Partial Refund: For products with minor damage but still usable, we will offer a partial refund.
    • Full Refund: For products that are severely damaged and unusable, we will provide a full refund.
    • Product Replacement: If you receive the wrong product, we will promptly replace it to ensure you receive the correct item as soon as possible.

Exchange Policy:

  • Exchange Request: If the product you received has any quality issues or if you wish to exchange it for another item, you may request an exchange within 7 days. We will arrange for the appropriate replacement product.
  • Exchange Processing: The exchange will be processed as soon as we receive the returned item. We will arrange for the new product to be shipped to you, and the shipping costs will be the responsibility of the customer.

Non-Returnable and Non-Exchangeable Items:

  • Custom Products (POD): Since these items are custom-made based on your specific requirements, they cannot be returned or exchanged.
  • Dropshipping Orders: Once payment is made, dropshipping orders cannot be returned or exchanged, as they are shipped directly to your customer.

If you need assistance or further information, please contact us at chicmeto@outlook.com. We are here to help and ensure that your issues are resolved promptly.