Chicmeto Return and Refund Policy

Thank you for choosing Chicmeto as your fashion jewelry wholesale shopping platform. We always prioritize our customers and are committed to providing you with high-quality products and attentive service. The following return and refund policy is designed to ensure your shopping experience is pleasant and worry-free.

Return and Refund Period

We understand your business needs and want you to be completely satisfied with our products. If you need to return or refund an order within 7 days of receiving it, we will fully cooperate and handle your request.

1. Returns and refund requests can be made within 7 days of receiving the order.
2. Return shipping costs are borne by the customer.

Damaged or Incorrect Products

If you encounter damaged or incorrect products, please contact us within 7 days of receiving the order. We will provide the most suitable solution based on the specific situation to protect your interests:

• Partial Refund: For products with minor damage that can still be used.
• Full Refund: For products that are severely damaged and cannot be used.
• Product Replacement: If you receive a product that does not match your order, we will promptly replace it with the correct product.

Refund Processing Time

The amount of time it takes for the customer to receive a refund. We will process the refund within 2 business days upon receiving the returned items.

Order Cancellation

We understand the urgency of order changes, but some orders cannot be canceled for the following reasons:

• Custom Orders (POD): These orders are customized for you and cannot be canceled after payment.
• Dropshipping Orders: These orders cannot be canceled after payment as the product will be shipped directly to your customer.

Contact Us

If you have any questions about our return and refund policy or need any assistance, please feel free to contact our customer service team. We are always here, ready to listen and provide solutions for you.

Email: chicmeto@outlook.com

Chicmeto is committed to becoming your trusted partner. We promise to provide you with high-quality products and excellent service, and we look forward to long-term cooperation with you. Thank you for your support and understanding!